Refund policy

Claims

Any shortage, damage or discrepancy against shipments must be detailed in writing, together with a copy of the packaging list, to Gym Gear within 7 days of receipt of goods. All claims for goods lost in transit must be received by Gym Gear within 7 days of dispatch of Gym Gear invoice for such goods. Claims cannot be considered after this time.

Return of Goods

Goods will only be accepted for return under the following conditions provided they have not been specially ordered and manufactured. Prior to returning goods, telephone authorisation must be obtained within 14 days of receipt of goods. Goods must then be returned within 14 working days from the date the customer informed Gym Gear they wanted to return the goods. The delivery note / invoice number must be included on the return advice. The goods must be in their original packaging, in a clean, resalable condition.

Gym Gear will not be responsible for return postage and packing unless the goods are faulty or incorrectly supplied. Except when goods are faulty or incorrectly supplied all returned goods will be subject to a 20% handling charge, with a minimum charge of £10 plus VAT to cover administration costs. If the packaging is damaged an additional cost flat rate of £2.50 plus VAT will apply to cover repacking costs.