Delivery Information

Find important information to ensure your order is delivered smoothly and efficiently here. Please read through the following details to understand our delivery process, especially if your location has specific challenges.

Difficulties delivering to narrow roads

Important notice for customers with narrow roads:

If your delivery address is located on a narrow road that may restrict truck access, please be aware that this could impact our ability to deliver large items directly to your door. In such cases, we might need to arrange for a smaller vehicle or a different delivery method. To help us provide the best service possible:

• Inform Us in Advance: If you know that your road is narrow or has restricted access, please inform our customer service team as soon as possible.
• Alternative Arrangements: Be prepared to discuss alternative delivery arrangements, such as a nearby accessible location where our truck can safely unload your items.

Note: Additional charges may apply if special arrangements or alternative delivery methods are required. We will inform you of any extra costs before proceeding with the delivery.

Dispatch dates vs. delivery dates

Understanding dispatch and delivery dates:

• Dispatch date: This is the date when your order leaves our warehouse. Once your order has been dispatched, you will receive an email notification.
• Delivery date: This is the estimated date when your order will arrive at your specified delivery address. The delivery date depends on the shipping method and your location.

Key points to remember:

• Processing time: Orders are processed and dispatched on business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed the next business day.
• Shipping methods: We offer various shipping options, and the delivery date will vary based on the shipping method.

We strive to ensure timely and efficient delivery for all our customers. If you have any questions or need further assistance with your delivery, please do not hesitate to contact us.